sacramentoseal

Sacramento Launches Hundreds of Digital Forms After Citizens Request Better Online Services

A SeamlessGov Case Study

Testimonial

"The creation and implementation of online forms far exceeded my expectations. City of Sacramento residents have asked for many years for a way for them to complete forms electronically. Having online forms greatly reduced the phone calls we typically receive and vastly improved our customer service.  The online form also has helped us to reduce the number of outbound calls we typically have to make when we can’t understand someone's handwriting on the paper form. Overall, the creation and implementation of online forms has been a great success for our practices."
mrudulsadanandan
Mrudul Sadanandan
IT Manager, Enterprise Applications
Sacramento, CA

Population

501,334

Employees

4,483

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The Challenge

The Old Process

The Old Process

Before SeamlessGov

1,000+

PDF forms citywide

11

Departments using paper-based forms

7+

Days to process paper-based forms

The Solution

The New Process

The Results

Implementing SeamlessGov

250+

Forms digitized

75%

Time saved by going digital

30,000+

Submissions received annually

A glimpse into the solutions and features that allow governments to innovate:

D

SeamlessDocs & Web Forms

Sacramento leverages SeamlessDocs to transform their paper forms and processes into smart, interactive online services. Citizens can complete the Open Enrollment form from any browser or device, and government staff can review and process these forms instantaneously. With required fields, field validation, and eSignatures, the digital form offers a more robust version of the former PDF form, and streamlines the interaction between constituents and government.

Learn More

 

SD open enrollment form