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How Princeton Struck Paper and Embraced Online Form Automation

A SeamlessGov Case Study

Testimonial

"It was a combination of increasing efficiency and the idea of making it easier for citizens to access these applications [that inspired our push for SeamlessDocs]. I have nothing but good things to say about you guys. With collaboration from us and other agencies, we will make this the most robust platform it can be."
christinarothmaniliff
Christina Rothman-Iliff
Access Princeton Manager
Princeton, NJ

Population

31,249

Employees

225

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The Challenge

Manual paper based processes take up precious time and money.

The Old Process

Before SeamlessGov

100+

PDFs processed within Princeton

20+

Departments using paper forms

7+

Days to complete & process forms

The Solution

Online Form Automation

The Results

Implementing SeamlessGov

400+

Number of Digital Forms across Departments

2000+

Hours saved by automating the process

8,000+

Submissions received electronically

A glimpse into the solutions and features that allow governments to innovate:

D

SeamlessDocs & eSignatures

Princeton leverages SeamlessDocs to transform their paper forms and processes into smart, interactive online services. This dog license application has built-in calculations, payments, and attachments. Thanks to the automatic signature workflow, once the Dog Owner eSigns the applications, it automatically gets routed to the Clerk for approval.
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Princeton website feedback form
D

Surveys & Webforms

Princeton uses the drag-and-drop Web Form Builder to create 508 & ADA compliant surveys & forms. With field validation and required fields, errors and incomplete applications are at an all time low. Plus, citizens can adjust the language and font size on these web forms to meet their needs. 
G

Government Relationship Manager

Princeton uses the Government Relationship Manager, or GRM®, to set up workflows and manage data. Through tags, stages and approvals, they keep track of the processing status. Since a number of forms have multiple processors and approvers, submission tags prevent redundant work and allow for maximal efficiency.
Princeton GRM
See it in Action
Gina is Success Manager at SeamlessDocs. A NJ native and resident still, she went to Rutgers University where she studied Psychology, Public Health and Spanish. She brings her experience from SHI working with Public Sector to continue the mission here to help government utilize technology to be more efficient.

Gina Cho

Success Manager

SeamlessGov

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