"For the Health Department, it used to be all paper. Applications either came in through the mail or people came into the office. Citizens had to fill out an application, self-address a stamped envelope, and mail it all in. We didn't have a processing timeframe, or we would say it would take up to 7 business days because of the mail."
"Now, things are more efficient for the applicants. They can actually do it online and they don't have to fill out an application, self-address a stamped envelope, and mail it all in. The processing time for online vital records submissions is so much quicker. We now have a 1-2 or 2-3 day business turnaround time. People's requests are being processed within 24 business hours, and that's getting in the mail the next day."
The Lakewood Township Police Department digitized their Car Check Form, receiving 1,611 digital submissions in the first 1.5 months. This password-protected form also has special routing: when an officer checks off a missing item, the appropriate person is notified.
Ringwood's Pet License Applications have received 1,700+ digital submissions in under a year. These applications (Dog License shown here) auto-calculate the payment required based on selections made in the form, and accept online payments with SeamlessPay. Even after the deadline passes, Ringwood can still accept online submissions, with the late fee automatically applied.
Hamilton Township's Do Not Knock Form was so popular that it received 3,213 submissions in 6 months. Now, a citizen can fill out this signup page online in order to prohibit peddlers, canvassers, and other solicitors from knocking on their door. This form is fully accessible to users with disabilities, conforming to WCAG 2.1, ADA, and Section 508 standards, and allows users filling out the form to adjust the text size.