NJ seal

New Jersey Launches Digital Forms, Sending Innovation throughout the Garden State

A SeamlessGov Case Study

Testimonial

"There's this negative connotation that government's there to be a roadblock, but there are a lot of us trying to make government more beautiful and user-friendly. SeamlessGov allows us to find ways that we aren't the roadblock, that we aren't the red tape, that we can be more user-friendly, serving without hurdles."
Heyman-C
Justin Heyman
Director of Information Technology
Franklin Township, NJ

NJ Population

9,006,000

Municipalities

565

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The Challenge

Most New Jersey cities and counties are still peddling paper forms.

The Old Process in Princeton, NJ

Before SeamlessGov

100+

PDFs processed within Princeton

20+

Departments using paper forms

7+

Days to complete & process forms

The Solution

Digital forms with eSignatures, payments, attachments, and automated workflow.

The Results in Princeton, NJ

Implementing SeamlessGov

400+

Digital Forms across Departments

2800+

Hours saved by automating the process

11400+

Submissions received electronically

A glimpse into the forms and applications that other NJ governments are digitizing:

 
lakewood police department seal

Lakewood Township: Police Department

The Lakewood Township Police Department digitized their Car Check Form, receiving 1,611 digital submissions in the first 1.5 months. This password-protected form also has special routing: when an officer checks off a missing item, the appropriate person is notified. 

 

lakewood police form
 
Ringwood NJ Dog License Application
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Ringwood Borough: Health Department

Ringwood's Pet License Applications have received 1,700+ digital submissions in under a year. These applications (Dog License shown here) auto-calculate the payment required based on selections made in the form, and accept online payments with SeamlessPay. Even after the deadline passes, Ringwood can still accept online submissions, with the late fee automatically applied.

 
hamilton township seal

Hamilton Township: Clerk's Office

Hamilton Township's Do Not Knock Form was so popular that it received 3,213 submissions in 6 months. Now, a citizen can fill out this signup page online in order to prohibit peddlers, canvassers, and other solicitors from knocking on their door. This form is fully accessible to users with disabilities, conforming to WCAG 2.1, ADA, and Section 508 standards, and allows users filling out the form to adjust the text size. 

Do Not Knock Form
 
Jersey City OPRA
jersey city seal

City of Jersey City: Clerk's Office

Jersey City digitized their OPRA Request Form, receiving 5,000 submissions over four years. Formerly a paper form that needed to land on multiple desks in order to be processed, this form now has automated eSignatures and the ability for requestors to add attachments. Once the requestor submits the online form, the Clerk's Office can immediately begin processing.
 
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Town of Harrison: Police Department

When the Town of Harrison started working with SeamlessDocs, they needed this Parking Tax Daily Car Count Form up and running right away. Through the drag-and-drop web form builder, the Town was able to quickly set up this form for staff to start using immediately. Staff can now go onsite to the lots to assess the car counts and fill out this form on their tablets. In just a year, this form has received 2,400+ digital submissions.
Parking Tax Daily Car Count Form
 
Seasonal Firefighter/EMT Application
asbury park fire dpt

City of Asbury Park: Fire Department

When the City of Asbury Park started working with SeamlessDocs, they knew that they needed to digitize this Seasonal Firefighter/EMT form, a paper form frequently submitted with missing or invalid fields, and other errors that impeded timely processing. Once the Fire Department automated this form, they received 48 submissions in 1 month, with errors at an all-time low.
 
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City of Passaic: Clerk's Office

The City of Passaic's Cosmetology Business License Application has a complex signature workflow, requiring 6 signatures in order to be processed. Additionally, the form used to require notarization, which added time and hassle for the applicant. Through SeamlessDocs, Passaic removed the notary signature requirement, replacing it with a digital cover letter that an applicant can acknowledge via checkbox to forego notarization. The automated signature workflow ensures that all approvals can be made online, streamlining the entire process.
Cosmetology Business License Application