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Moulton Niguel Water District Helps Fight California Drought with SeamlessGov

A SeamlessGov Case Study

Testimonial

"Our District has a core mission of conservation yet we were printing e-mails and putting them into folders. These paper-based processes were the opposite of how we wanted to operate. It is always a worthy and important effort to pioneer being mindful of our resources, time, water, money, and consistently explore modernizing the efficiency of our processes through available technology. SeamlessDocs empowers our District to achieve our goals of water conservancy."
elainahurst
Elaina Hurst
Water Efficiency Representative
Moulton Niguel Water District, CA

Population

170,000

Employees

152

Service-Boundary-Map-1

The Challenge

The Old Process

The Old Process

Before SeamlessGov

800+

Paper form submissions annually

30%

Submissions missing required attachment

2+

Months to process each cycle

The Solution

The New Process

The Results

Implementing SeamlessGov

50+

Forms digitized

95%

Submissions received with attachment

2,000+

Digital submissions annually

A glimpse into the solutions and features that allow governments to innovate:

D

SeamlessDocs & Web Forms

MNWD leverages SeamlessDocs to transform their paper forms and processes into smart, interactive online services. In the Residential Adjustment Form, conditional logic customizes the form fields based on the customer's inputs, reducing the likelihood of error or missing fields. The ability to require attachments has also drastically reduced incomplete submissions from 30% to 5%. Furthermore, the automatic email notification eliminates the need for unnecessary phone calls and helps the customer navigate the process post-submission.

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residential adjustment form
G

Government Relationship Manager

MNWD uses the Government Relationship Manager, or GRM®, to set up approval workflows and manage submission data. Tags/Stages enable District staff to easily review and update the status of submissions, and organize the approximately 300 active submissions. 

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MNWD GRM screenshot